privacy Policy
Privacy Policy
Last updated: [Date]
This Privacy Policy describes how Aqua general smart (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nouvaleg.myshopify.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). By using any of the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the “Last updated” date.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources. In addition to the specific uses described below, we may use your information to communicate with you, provide and improve the Services, comply with legal obligations, enforce our terms, and protect our rights and those of others.
What Personal Information We Collect
Information you provide directly:
- Basic contact details (name, address, phone number, email).
- Order information (name, billing and shipping address, payment confirmation, email, phone number).
- Account information (username, password, security questions).
- Shopping information (items viewed, added to cart or wishlist).
- Customer support information (details you include when contacting us).
Certain features may require specific information; if you choose not to provide it, you may be unable to use those features.
Information collected via cookies and similar technologies:
We automatically collect certain “Usage Data” about your interaction with the Services, including device and browser information, network connection, IP address, and how you engage with the Site. We use cookies, pixels, and similar technologies (“Cookies”) to enable and improve the Services and to run analytics. For details about Shopify-related cookies, see Shopify Cookies.
Information obtained from third parties:
- Service providers that support our Site and Services (e.g., Shopify).
- Payment processors (e.g., card/bank details and billing address) to process your payments and fulfill orders.
- Advertising and analytics partners that collect information via online tracking technologies.
We treat third-party information in accordance with this Policy but are not responsible for the accuracy or practices of third parties. Please review their policies as applicable.
How We Use Your Personal Information
- Providing products and services: to process payments, fulfill orders, manage your account, arrange shipping/returns, and enable reviews.
- Marketing and advertising: to send promotional communications and show you relevant ads on our Site and elsewhere.
- Security and fraud prevention: to detect, investigate, and act on fraudulent or malicious activity. Keep your credentials safe and contact us if you suspect compromise.
- Communications and support: to respond to your inquiries and improve our Services.
How We Disclose Personal Information
We may disclose personal information in the following situations:
- With vendors and service providers (IT, payments, analytics, customer support, cloud storage, fulfillment, shipping).
- With business and marketing partners, including Shopify, to provide services and advertising, in accordance with their privacy notices.
- With your consent or at your direction (e.g., shipping partners, social media widgets, login integrations).
- With our affiliates within our corporate group.
- In connection with a business transaction, to comply with legal obligations, enforce terms, or protect rights.
Categories Disclosed in the Last 12 Months
- Identifiers (basic contact details, certain order/account info) → vendors/service providers, business & marketing partners, affiliates.
- Commercial information (orders, shopping info, support info) → vendors/service providers, business & marketing partners, affiliates.
- Internet/Usage Data → vendors/service providers, business & marketing partners, affiliates.
We do not use or disclose sensitive personal information to infer characteristics about you.
User-Generated Content
Reviews and other content you post publicly may be accessible to anyone. We are not responsible for how others use publicly available information.
Third-Party Websites and Links
Our Site may link to third-party platforms. Their privacy and security practices apply when you visit them. Our inclusion of links does not imply endorsement.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If a child has provided information, please contact us to request deletion.
Security and Retention
No security measures are perfect. Information sent over the Internet may not be secure in transit. We retain personal information as needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
- Access/Know your personal information.
- Delete personal information, subject to legal exceptions.
- Correct inaccurate personal information.
- Portability (receive a copy and/or request transfer, where applicable).
- Restriction/Objection, Withdraw consent where applicable.
- Manage communications via unsubscribe links (transactional emails may still be sent).
You can exercise these rights where indicated on our Site or by contacting us. We may request information to verify your identity and may respond within timeframes required by law. You may designate an authorized agent as permitted by law.
International Users
Your information may be transferred to and processed in countries outside your own. If we transfer personal information out of Europe, we use recognized transfer mechanisms (e.g., Standard Contractual Clauses) unless the destination provides adequate protection.
Contact
If you have questions or wish to exercise your rights, please email [email protected] or contact us at: 74 Beirut, 2, C, Heliopolis, 4460293, Egypt. If you have a physical retail location with a toll-free number, add it here: [TOLL-FREE NUMBER].