Privacy Policy

Privacy Policy

Last Updated: June 2026

This Privacy Policy explains how AQUA General Smart collects, uses, stores, and protects your personal information when you visit our website, use our services, purchase our products, or communicate with us.

By using our website, mobile application, or services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or technical changes. Any updates will be posted on this page together with the revised "Last Updated" date.

Information We Collect

We may collect the following information:

• Full name.
• Phone number.
• Email address.
• Installation or shipping address.
• Order and purchase information.
• Maintenance and service history related to your water filtration system.
• Information provided when contacting customer support.

How We Use Your Information

We use the information we collect for the following purposes:

• Processing orders and providing services.
• Scheduling installation and maintenance visits.
• Sending filter maintenance reminders and service notifications.
• Managing customer accounts on our website and mobile application.
• Improving our products, services, and customer experience.
• Responding to inquiries and customer support requests.
• Sending promotional offers and marketing communications with your consent.

Cookies

AQUA General Smart uses cookies and similar technologies to improve website functionality, analyze website performance, and enhance the user experience. You may manage or disable cookies through your browser settings.

Sharing Information with Third Parties

We do not sell or rent your personal information to third parties. Information may only be shared when necessary to provide our services.

• Authorized payment gateways and payment processors.
• Shipping and delivery service providers.
• Analytics and reporting service providers.
• Hosting, security, and technical support providers.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, maintain customer support records, and fulfill after-sales service requirements.

Your Rights

You may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where legally permitted.
• Withdraw consent to marketing communications at any time.

AQUA General Smart Mobile Application

When using the AQUA General Smart mobile application, we may collect information necessary to provide maintenance tracking, service reminders, customer account management, and rewards program features.

This information is only used for service-related purposes and is not shared with third parties except when required to provide the service or comply with legal obligations.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

AQUA General Smart
Address: 📍 9 Mohamed El Sayed St., Joseph Tito Axis, New Nozha, Cairo, Egypt
Phone: 01222270348
Email: [email protected]
Website: www.aquageneralsmart.com