Cartridges are usually replaced every 2 to 6 months depending on water quality and usage
Frequently Asked Question
Need More Info? Get Your Answers…
How often should I replace the filter cartridges?
Do you provide home maintenance services?
Yes, we have a professional technical team that offers regular maintenance and replacement at your home
Are the filters suitable for all water sources?
Yes, we offer a wide range of purification solutions suitable for different water sources (tap water, wells, tanks)
Can I track my orders or service requests through the app?
Absolutely! You can manage and track all your services and requests through our smart application
How can I contact you?
You can reach us through our unified hotline or via the mobile application for quick support anytime
What is the difference between 5-stage and 7-stage filters ?
stage filters provide better purification and improved taste compared to 5-stage filters.
When should I choose an RO system ?
RO systems are ideal for areas with high salinity or poor water quality
Is installation free ?
Yes, we offer free installation with most of our water filter systems
What is the cost of replacing filter cartridges ?
The cost depends on the filter type, but we offer affordable maintenance packages
Are the spare parts original ?
Yes, we use only genuine and high-quality spare parts
Do you accept cash or online payments ?
We accept both cash on delivery and online payment options
❓ What is the difference between RO and UF water filters?
✅ RO (Reverse Osmosis) technology uses an ultra-fine membrane to remove dissolved salts, heavy metals, bacteria, and viruses from water. It is the ideal choice for areas with high TDS levels or salty water.
✅ UF (Ultra Filtration) technology removes sediments, impurities, and bacteria while preserving the natural minerals found in water. It operates without electricity and does not produce wastewater.
💡 If your water contains high levels of dissolved salts, RO is usually the better choice. If your water quality is generally good and you want to preserve beneficial minerals, UF may be the ideal solution.
❓ Does an RO filter remove minerals from water?
Yes. RO technology removes a large percentage of dissolved salts and minerals from water.
For this reason, many AQUA General Smart RO systems include additional stages such as Mineral and Alkaline filters to improve water quality and taste after purification.
❓ How does the AQUA General Smart App work?
The AQUA General Smart App helps you manage and monitor your water filtration system directly from your smartphone.
With the app, you can:
✅ Track maintenance schedules.
✅ Request maintenance or submit a complaint.
✅ Monitor filter cartridge status.
✅ View your reward points and gifts.
✅ Access your invoices and service history.
✅ Receive smart maintenance reminders.
✅ Rate the service after each visit.
❓ What are reward points in the AQUA General Smart App?
Reward Points are part of our customer loyalty program.
🎁 Earn points when you register for the first time.
🎁 Earn points on purchases and maintenance services.
🎁 Earn extra points by referring new customers.
🎁 Redeem your points for gifts, discounts, and exclusive offers.
💡 The more you use the app and interact with our services, the more rewards you can earn.