Frequently Asked Questions

Frequently Asked Question

Need More Info? Get Your Answers…

  • How often should I replace the filter cartridges?

    Cartridges are usually replaced every 2 to 6 months depending on water quality and usage

     

  • Do you provide home maintenance services?

    Yes, we have a professional technical team that offers regular maintenance and replacement at your home

  • Are the filters suitable for all water sources?

    Yes, we offer a wide range of purification solutions suitable for different water sources (tap water, wells, tanks)

  • Can I track my orders or service requests through the app?

    Absolutely! You can manage and track all your services and requests through our smart application

  • How can I contact you?

    You can reach us through our unified hotline or via the mobile application for quick support anytime

  • What is the difference between 5-stage and 7-stage filters ?

    stage filters provide better purification and improved taste compared to 5-stage filters.

  • When should I choose an RO system ?

    RO systems are ideal for areas with high salinity or poor water quality

  • Is installation free ?

    Yes, we offer free installation with most of our water filter systems

  • What is the cost of replacing filter cartridges ?

    The cost depends on the filter type, but we offer affordable maintenance packages

  • Are the spare parts original ?

    Yes, we use only genuine and high-quality spare parts

  • Do you accept cash or online payments ?

    We accept both cash on delivery and online payment options