Return & Refund Policy

Return & Refund Policy

AQUA General Smart

At AQUA General Smart, we are committed to providing high-quality products and services. This Return & Refund Policy explains your rights and our procedures regarding returns, exchanges, and refunds.

Return Period

Customers may request a return within 14 days of receiving the product, provided that:

• The product remains in its original condition.
• The product has not been used, installed, or connected to a water source.
• The product is returned in its original packaging with all accessories and contents.
• Proof of purchase or the original invoice is provided.

Return Conditions

To qualify for a return, the following conditions must be met:

• The product must be free from damage, scratches, or misuse.
• All labels, tags, and identification stickers must remain intact.
• No parts or accessories may be missing.
• The return request must be submitted within the specified period.

Non-Returnable Items

Returns cannot be accepted in the following cases:

• Products that have been installed, operated, or have had water pass through them.
• Opened internal packaging of filters, membranes, or sanitary components.
• Products damaged due to misuse, negligence, or improper handling.
• Customized or special-order products.
• Installation, maintenance, inspection, or technical services that have already been completed.
• Products sold under clearance sales or special offers marked as non-returnable.
• Gift cards or vouchers, if applicable.

Damaged or Incorrect Products

Please inspect your order immediately upon delivery and contact us within 48 hours if:

• You receive a damaged product.
• You discover a manufacturing defect.
• You receive an incorrect item.

We will review the case and provide an appropriate solution as quickly as possible.

Exchanges

Products may be exchanged in the following cases:

• A confirmed manufacturing defect after technical inspection.
• Receiving an incorrect product.

If the same product is unavailable, it may be exchanged for another product with any price difference settled accordingly.

Refunds

Once the returned product has been received and inspected:

• You will be notified of the inspection result.
• If approved, the refund will be issued through the original payment method.
• Refund processing may take between 7–14 business days depending on your bank or payment provider.
• Shipping, installation, and completed service fees are non-refundable.

Warranty

AQUA General Smart products are covered by a warranty according to the specific terms of each product.

The warranty covers:

• Manufacturing defects.
• Failures resulting from production faults.

The warranty does not cover:

• Misuse or improper operation.
• Damage caused by accidents, breakage, or external factors.
• Failure to follow operating instructions.
• Issues caused by water conditions that do not meet the product's technical requirements.

Maintenance Services

For maintenance and repair services:

• Service fees are non-refundable once the service has been completed.
• Any concerns regarding the provided service should be reported within 7 days of the visit date.

Contact Us

For any questions regarding returns, exchanges, refunds, or warranties, please contact us:

AQUA General Smart
Phone: 01222270348
Email: [email protected]
Website: aquageneralsmart.com

We are committed to providing the best possible experience for our customers and are always happy to assist you.